What exactly is Certified Pre-Owned?
Want to hit the water, but not your wallet? Buying used is a great way to get a high quality board at an affordable price.
Our Certified Pre-Owned boards may be open-box returns, demos or gently used. They may have some cosmetic defects, blemishes or show signs of light wear and tear. We cannot guarantee the aesthetic condition of the board or accessories you receive, but we warrant them to be free of defects that affect their performance and function.
How can I feel confident about buying a used board online?
All boards are inspected by hand and air checked for 24 hours before being repackaged with all accessories included. We warrant our boards to be free of functional defects for 30 days and offer support post-purchase to answer any questions.
How is Open-Box different than Certified Pre-Owned?
Our Open-Box products are just that – the packaging has been opened, but the product is unused. The product was purchased and returned because the buyer changed their mind. They didn't like the color, decided it was too expensive or an equally trivial reason. Completely new, unused item for a nice discount. Depending on the condition of the original packaging we receive, the product may be repackaged in a brown cardboard box.
Warranty
Paddlers Outlet has a 6-month warranty against manufacturer's defects from the date of purchase. Sales receipt required in order to receive warranty benefits.
Shipping and Processing
Our warehouse operates Monday through Friday. Please allow up to three business days for orders to be processed. All of our products include free ground shipping throughout the continental US. A physical address is required for delivery. If you are interested in expedited shipping, please reach out to info@paddlersoutlet.com prior to placing an order.
Returns
If you're looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 30 days of purchase. You can return your product for a refund to the original payment method.
After you've submitted a return request to info@paddlersoutlet.com we will send you a PDF of a return shipping label. Please print it out and affix to your package. You are responsible for paying the return shipping costs. We will deduct the cost of return shipping from your refund.
Why is the price online higher than the price I saw at a boat show?
Often times we offer an additional discount at boat shows. The limited time promotional pricing is available for boat show attendees for the duration of the event.
Do you have a physical location / offer local pickup?
As a direct-to-consumer company, we're able to offer discounts up to 75% off retail. While we do not have a physical location, we regularly attend boat shows throughout the US. Orders ship out of our warehouse in Fort Myers, FL.
Lucky Duck Program - FAQ
What is the Lucky Duck Loyalty Program?
The Lucky Duck Loyalty Program is a special rewards program offered by Paddlers Outlet. It provides additional discounts and exclusive offers to customers who create an account and log in to their account on paddlersoutlet.com.
How can I join the Lucky Duck Loyalty Program?
Joining the Lucky Duck Loyalty Program is simple. All you need to do is create an account on paddlersoutlet.com. Once you have an account, you will automatically become a member of the program.
What are the benefits of the Lucky Duck Loyalty Program?
As a member of the Lucky Duck Loyalty Program, you will receive additional discounts, early access to promotions and exclusive offers on items available on our website. These special pricing options will only be visible when you are logged in to your account.
How do I access the special pricing as a Lucky Duck member?
To access the special pricing, you must log in to your account on paddlersoutlet.com. Once you are logged in, the discounted prices will be automatically shown on the website for eligible products.
Can I still get the special pricing if I check out as a guest?
No, the special pricing is exclusively available to members who are logged in to their Lucky Duck accounts. To benefit from the additional discounts, please make sure you log in to your account before checking out.
What if I forget to log in before making a purchase?
If you forget to log in to your account before making a purchase, unfortunately, you will not be able to access the special pricing or any other loyalty program benefits for that particular order. We recommend always logging in before completing your purchase to enjoy the exclusive discounts.
Are there any additional perks or rewards within the Lucky Duck Loyalty Program?
While the primary benefit of the Lucky Duck Loyalty Program is the exclusive pricing, we may occasionally offer additional perks, rewards, or special promotions exclusively to our Lucky Duck members. Stay tuned for exciting updates and announcements!
Can I combine the Lucky Duck discounts with other promotions or coupons?
Generally, Lucky Duck discounts cannot be combined with other promotions or coupons unless otherwise specified. However, we may occasionally offer special promotions that allow for stacking discounts. Keep an eye on our website or newsletters for any such opportunities.
How can I contact customer support for further assistance with the Lucky Duck Loyalty Program?
If you have any further questions or need assistance with the Lucky Duck Loyalty Program, please feel free to reach out to our customer support team. You can contact us through info@paddlersoutlet.com, and we will be happy to help you.